Refund and Returns Policy – Sea DMC
At Sea DMC, we value your trust and aim to provide a seamless travel experience. Our Refund and Returns Policy outlines the terms and conditions for cancellations, refunds, and changes to your bookings, ensuring transparency and fairness.
1. Booking Cancellation:
Cancellations by Customers:
- More than 30 Days Before Departure: Full refund minus processing fees (up to 5% of the total booking value).
- 15-30 Days Before Departure: 50% of the total booking value will be refunded.
- 7-14 Days Before Departure: 25% of the total booking value will be refunded.
- Less than 7 Days Before Departure: No refund applicable.
Cancellations Due to Force Majeure (natural disasters, political unrest, pandemics):
- If a tour is canceled due to force majeure, Sea DMC will issue a full refund, minus any non-refundable costs already incurred, such as third-party booking fees.
- In some cases, a travel voucher may be offered as an alternative, which can be used for future bookings.
2. Refund Requests:
- Eligible Refunds:
- Refund requests are processed within 15 business days after the cancellation confirmation.
- Refunds will be processed through the original payment method. Please note that payment gateways may take additional time to reflect the refund in your account.
- Non-refundable services such as insurance, visas, or third-party services (hotels, flights, etc.) are excluded from refunds.
3. Changes to Booking:
- Date/Itinerary Changes:
- More than 30 Days Before Departure: No change fee; however, any additional costs for revised bookings (e.g., higher tour prices or accommodation upgrades) will apply.
- 15-30 Days Before Departure: Change fee of 10% of the total booking value, plus any additional costs for revised bookings.
- 7-14 Days Before Departure: Change fee of 25% of the total booking value.
- Less than 7 Days Before Departure: Changes are not allowed, except in exceptional cases subject to approval.
4. Refund for Cancelled Flights or Accommodation:
- Sea DMC is not responsible for flight cancellations or hotel bookings made directly by customers. For cancellations or changes in flights or hotels not arranged through us, please contact the service provider directly.
5. No-Show Policy:
- If you fail to arrive at the designated meeting point or the tour departure, no refund will be issued.
6. Customer Support:
- For any issues or disputes related to cancellations, refunds, or changes, please reach out to our customer service team at [email or phone].
- Sea DMC aims to resolve all disputes in a fair and timely manner.
7. Non-Refundable Services:
- Certain services are non-refundable, including but not limited to:
- Visa application fees
- Air tickets (unless booked via Sea DMC)
- Some hotel deposits or bookings made with non-refundable terms
8. Travel Insurance:
- We recommend purchasing travel insurance at the time of booking to cover unforeseen events that may impact your trip. Insurance claims are processed according to the insurance provider’s terms and conditions.
9. Tour Modification:
- Sea DMC reserves the right to make modifications to the tour itinerary in case of unforeseen circumstances. We will notify customers of any changes and offer alternatives or a refund for services that cannot be provided.