Your Trusted DMC for Singapore, Malaysia, Bali & Dubai

Q1. What is SEA DMC?

SEA DMC is a B2B Destination Management Company providing ground handling services, hotel bookings, transfers, sightseeing and complete travel solutions exclusively for travel agents.

Q2. Do you work directly with customers?

No. We operate strictly on a B2B model and only deal with registered travel agents and partners.

Q3. Which destinations do you cover?

We specialize in UAE, Far East and other international destinations with complete ground services, including Singapore, Malaysia, Bali, Dubai and Thailand.

Q4. Why should I work with SEA DMC?

• Competitive net rates
• Fast quotation turnaround
• Reliable supplier network
• Dedicated support team
• End-to-end booking management

Q5. How can I register with SEA DMC?

You can register by filling out the agent registration form on our website or contacting us via email or WhatsApp.

Q6. Is registration mandatory?

Yes, all agents must be registered to access our agent rates and services.

Q7. Is there any registration fee?

No, registration is free for verified travel agents.

Q8. How can I request a quotation?

You can send your requirements by email, WhatsApp or the inquiry form on the website.

Q9. What details are required for quotation?

• Destination
• Travel dates
• Number of passengers
• Hotel category
• Tour requirements

Q10. How long does it take to receive a quote?

Standard turnaround time is 2-6 hours, depending on complexity.

Q11. Are your rates net or commissionable?

All rates are net agent rates, allowing agents to add their own markup.

Q12. How do I confirm a booking?

Bookings are confirmed after written confirmation from the agent and advance payment, if applicable.

Q13. Will I receive booking vouchers?

Yes, we provide hotel vouchers, transfer vouchers and activity tickets.

Q14. Can I make changes after confirmation?

Yes, changes can be requested subject to availability and supplier policies.

Q15. What are your payment terms?

Advance payment is required for booking confirmation, and balance payment must be made before travel as per policy.

Q16. What payment methods do you accept?

• Bank transfer
• UPI / online transfer in India
• International wire transfer

Q17. Do you offer credit facility?

Credit may be offered to selected agents based on business volume and history.

Q18. What is your cancellation policy?

Cancellation charges depend on hotel policy, supplier terms and time of cancellation.

Q19. How long does refund take?

Refunds are processed within 7-15 working days after receiving supplier confirmation.

Q20. What services do you provide?

• Hotel bookings
• Airport transfers
• Sightseeing tours
• Visa assistance for selected destinations
• Customized packages for FIT, GIT and MICE

Q21. Do you provide customized itineraries?

Yes, we specialize in tailor-made itineraries based on client requirements.

Q22. Do you provide on-ground support?

Yes, we have local ground teams to assist during travel.

Q23. What happens in case of emergency?

We provide 24/7 support for all confirmed bookings.

Q24. Will I have a dedicated account manager?

Yes, each agent is assigned a dedicated point of contact.

Q25. Can you offer better rates than online platforms?

Yes, we provide wholesale agent rates with better margins for agents.

Q26. Do you offer group discounts?

Yes, special rates are available for GIT and MICE bookings.

Q27. Do you handle last-minute bookings?

Yes, subject to availability.

Q28. Can I brand the itinerary with my company name?

Yes, all documents can be shared as white-label with agent branding.

Q29. Do you provide marketing support?

Yes, we can share itineraries, package ideas and destination content.